Privacy Policy
At Frozen Computers, we value your privacy and are committed to protecting your personal data. This Data Policy outlines how we collect, use, store, and protect the information you provide when using our services.
Data Collection
We collect personal and technical data to provide efficient computer repair and support services. This includes:
Name, contact details (phone, email, address)
Device and system information (model, software version, error logs)
Payment details (if applicable for services)
Communications with us (emails, chat, or phone inquiries)
We collect this data when you:
Contact us for services or support
Visit our website or social media pages
Fill out online forms
Use of Data
We use your data to:
Provide, manage, and improve our services
Diagnose and repair computer issues
Process payments and invoices
Communicate with you about service updates and promotions
Ensure security and fraud prevention
Comply with legal obligations
We do not sell or share your data with third parties, except when required by law or when necessary for service fulfilment (e.g., warranty claims, third-party security solutions).
Data Storage & Security
We take appropriate privacy and security measures to protect your data from unauthorized access, alteration, or disclosure. Although we use encryption and access controls on secure servers, no method is 100% secure, so absolute protection cannot be guaranteed.
Data retention periods vary based on legal and operational needs. We retain customer records for as long as necessary to provide our services or comply with legal obligations.
Your Rights & Choices
You have the right to:
Request access to your personal data
Correct or update inaccurate information
Request data deletion, subject to legal and contractual obligations
Withdraw consent for marketing communications
File a complaint with a data protection authority if you believe your data is misused
To exercise your rights, please contact us at enquire@frozencomputers.co.uk
Third-Party Services & Cookies
Our website may use cookies and third-party tools (such as Google Analytics) to improve user experience and analyze website traffic. These tools may collect anonymous usage data. You can manage cookie preferences in your browser settings.
Our website may also contain links to third-party sites. We are not responsible for their privacy policies or practices, and we encourage you to review their policies separately.
Policy Updates
We may update this Data Policy periodically. Changes will be posted on our website, and where required, we will notify users via email or website notifications.
Contact Us
If you have any questions about this Data Policy or how we handle your data, please contact us:
Frozen Computers
Office 9001, Venture House, Lund St, Preston PR1 1YH
Effective Date: 05/01/2015
Last Updated: 10/02/2025
